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Help Desk Analyst

Help Desk Analyst

(job# 190025MD.Help Desk.NIMH)

OMNITEC Solutions, Inc. ( has a junior-level employment opportunity supporting the NIMH Data Archive, an effort to make NIH research data available through a common infrastructure at the National Institute of Mental Health (NIMH). See to gain an understanding of the project size and scope.

PLEASE NOTE: We are hiring for two work schedules. The first is +/- 9:00 am to 5:pm, Monday to Friday, and the second is +/- 11:00 am to 7:00 pm, Monday to Friday.  

Duties and Responsibilities:

  • Providing basic and advanced Help Desk support to users of the NIMH Data Archive (NDA) answering questions, troubleshooting issues, and keeping track of tickets;
  • Managing Help Desk macros, documentation, standard language, and procedures;
  • Providing technical and administrative support to NIMH and NIMH Data Archive staff including data entry, creation of SQL queries, and reports on Help Desk activity and other metrics;
  • Serving as a reliable and customer service-oriented point of contact for the research community.

Required Skills:

  • Because this work requires access to federal work sites and/or systems, US Citizenship and the ability to pass a minimal background investigation/MBI are required;
  • 3 years of relevant work experience, with a verifiable ability to be a successful contributor in a highly collaborative team environment; 
  • Proficiency in Microsoft Office Suite;
  • Ability to manage multiple assignments simultaneously via strong organizational skills;
  • Excellent verbal and written communication skills;
  • The ability to work fulltime onsite at the NIMH offices on Executive Blvd. in Rockville, MD, 20850.

Helpful Skills

  • 4 year college degree highly preferred;
  • Experience with HTML;
  • SQL skills, or the willingness and ability to learn SQL skills if not already familiar with;
  • An understanding of human subjects research and/or grants management;

Please apply via the link on this job post or via:

OMNITEC Solutions, Inc. is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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